Billing Policy

This Billing Policy is incorporated into the JIREXUS LLC ("JIREXUS") Terms of Service and sets forth the billing terms and conditions that apply to your access and use of JIREXUS's services (the "Services"). In the event that the Terms of Service and this Billing Policy conflict, the Terms of Service control.

1. General

Upon completing your purchase, signing your Subscription Agreement, or otherwise activating your subscription, the Services will commence and all corresponding payments, as set forth in the Subscription Agreement, will be due and owing. This may include a subscription fee and, if applicable, a one-time setup fee to configure your JIREXUS account, CRM, webinar platform, branded website, and marketing automation (your "Account"). All prices are payable in USD.

2. Payment Instrument

All payments must be made using a valid credit or debit card issued by American Express, MasterCard, Discover, or Visa, or via another payment method accepted by JIREXUS at the time of purchase (your "Payment Instrument"). By providing your Payment Instrument to JIREXUS, you certify that you are an authorized user of the card or payment method.

JIREXUS may also accept payment via ACH bank transfer, wire transfer, or other electronic payment methods at its sole discretion. Alternative payment arrangements must be agreed upon in writing prior to the start of Services.

3. Subscription Plans and Billing

JIREXUS offers subscription plans with various terms and pricing. The specific terms, pricing, billing schedule, and plan duration for your subscription are set forth in your Subscription Agreement at the time of purchase. JIREXUS reserves the right to modify pricing for future subscription periods with reasonable advance notice.

For one-time payment plans, the full subscription amount is due at the time of purchase. For recurring plans, you authorize JIREXUS to bill your Payment Instrument on each monthly Billing Date until you cancel or the subscription term ends.

Invoices and payment receipts are available upon request by contacting the JIREXUS Billing Department at [email protected].

4. Setup Fee

Certain subscription plans may include a one-time setup fee to cover the done-with-you onboarding process, including but not limited to: CRM account configuration, advisor-branded website setup, webinar recording coaching session, video ad scripting and recording session, funnel and automation build, and booking calendar configuration. The setup fee amount, if applicable, will be specified in your Subscription Agreement or at the time of purchase.

From time to time, JIREXUS may offer promotional pricing that waives or reduces the setup fee. Such promotions are subject to specific terms and time limitations as communicated at the time of the offer.

5. Failed Payments and Delinquent Accounts

Failure to make full and complete payment by the Billing Date may result in fees, charges, and assessments, as set forth in Section 8 (Fees) below. If you fail to make payment on your Billing Date, or if your Payment Instrument is declined, your access to your Account and the Services may be temporarily suspended until your balance is paid in full.

JIREXUS will attempt to charge the Payment Instrument on file for thirty (30) calendar days following a failed payment. If your Account remains delinquent for sixty (60) calendar days, the Account will be cancelled and may be turned over to a third-party collection service. You will not be able to access any files, data, or Services until the Account is reinstated by paying off any remaining balances.

6. Cancellation

If JIREXUS cancels your Account due to a violation of the Terms of Service, this Billing Policy, or the Privacy Policy, no refunds will be issued, all outstanding payments will remain due, and JIREXUS retains the right to collect on any remaining balance for the Subscription Term.

All cancelled Accounts with an outstanding balance may be automatically turned over to a third-party collection service, subject to the fees, charges, and assessments set forth in Section 8 (Fees) below.

Data retention after cancellation: Your account data, CRM records, and lead information will be stored for no longer than ninety (90) days post cancellation. You may request an export of your data within thirty (30) days of cancellation by contacting [email protected]. After ninety (90) days, JIREXUS may permanently delete all account data.

7. CRM and Platform Usage Charges

Your JIREXUS subscription includes access to the JIREXUS CRM platform with built-in automation, pipelines, booking calendars, and other features. Certain usage-based charges may apply for the following services:

• Outbound Calls: $0.0195 per minute (approximately 515 minutes per $10)
• Inbound Calls: $0.0128 per minute (approximately 780 minutes per $10)
• SMS Text Messages: $0.0112 per message (approximately 895 messages per $10)
• Email Sending: Included in your subscription at no additional charge for standard volume. Excessive usage may be subject to additional fees at JIREXUS's discretion.

Usage-based charges will be automatically billed to your Payment Instrument on a monthly basis. You can monitor your usage at any time through the JIREXUS platform. JIREXUS reserves the right to modify usage-based pricing with thirty (30) days advance written notice.

8. Fees

JIREXUS does not anticipate that you will fail to pay for the Services on a timely basis, and we do not extend credit to our customers. In the event you fail to make full and complete payment by the Billing Date, you may be subject to the following fees, charges, and assessments:

• Any payments that are past due will incur an interest charge at a rate equal to the lesser of (i) 1.5% per month or (ii) the maximum interest rate allowed by applicable law.
• Any payments that are ten (10) days or more past due will incur an interest charge at a rate equal to the lesser of (i) 10% per month or (ii) the maximum amount allowed by applicable law.
• In the event JIREXUS receives a chargeback from a credit card company or bank on your behalf, JIREXUS may assess you a $50.00 processing fee for each individual chargeback.
• In the event JIREXUS uses a third-party collection service or attorney to collect money owed to us by you, JIREXUS may assess you a $15.00 processing fee, and you will be charged all reasonable costs and fees associated with such a collection, including, but not limited to, any third-party collection service's fees, reasonable attorneys' fees, and arbitration or court costs.

Any fees, charges, or assessments resulting from late payment or nonpayment will be considered liquidated damages intended to be a reasonable advance estimate of our costs resulting from such late payment or nonpayment. These costs will be difficult to calculate or to predict when we set such fees, charges, and assessments, because we cannot know in advance whether you will pay for the Services on a timely basis, if ever, and what costs we will incur as a result of your late payment or nonpayment.

9. Billing Disputes

To dispute any charge related to the Services, you must contact JIREXUS in writing at [email protected] within thirty (30) days after the disputed charge is first incurred. You agree to refrain from disputing the charge with your credit card company or bank for thirty (30) days after reporting the dispute to JIREXUS, to allow JIREXUS the opportunity to resolve the dispute.

Should JIREXUS receive a chargeback from a credit card company or bank on your behalf before JIREXUS has been given thirty (30) days to resolve the issue, JIREXUS has the right to collect on the rendered services and any payments associated with the dispute.

In the event JIREXUS receives a chargeback from a credit card company or bank on your behalf, JIREXUS will immediately suspend the Account pending the outcome of the dispute. Regardless of the outcome of the chargeback, JIREXUS retains the right to collect on any rendered services or payments outstanding, and the Account may be turned over to a third-party collection service.

If technical problems caused by JIREXUS, as determined in JIREXUS's sole reasonable discretion, prevent or unreasonably delay delivery of the Services, your exclusive and sole remedy is replacement of the affected Services. No refunds or credits will be issued. If you have concerns, please contact [email protected].

10. Ad Spend and Third-Party Costs

Your JIREXUS subscription does not include Facebook/Meta advertising spend or any other third-party advertising costs. You are solely responsible for funding your own advertising campaigns through your own Facebook/Meta ad account or other advertising platforms. JIREXUS does not collect, manage, or control your ad spend.

Any recommended minimum ad spend (e.g., $50/day as referenced in the $300K Performance Guarantee) is a recommendation and a condition of the guarantee — not a fee charged by JIREXUS. These funds are paid directly by you to the advertising platform (e.g., Facebook/Meta) and are not refundable by JIREXUS under any circumstances, including under the $300K Performance Guarantee.

11. Renewal

At the end of your subscription term, your plan does not automatically renew unless otherwise specified in your Subscription Agreement. If you wish to continue using the Services, you must purchase a new subscription plan at the then-current pricing. JIREXUS will make reasonable efforts to notify you before your subscription term expires. If you have questions about renewal, contact [email protected].

12. Contact

For all billing inquiries, disputes, or requests, please contact:

JIREXUS LLC — Billing Department
Email: [email protected]
Website: https://jirexus.com